Help with ordering online in the webshop
Don't worry, we help you with your choice.
Order online? get advantage!
Do you have questions about the webshop? No problem, we summarize the most important things!
Do you order products online? you will always get a better price.
Services.
Simple and clear
To search
We help you find a suitable product in your search. Thanks to our various contacts, we can find a good solution in many cases.
Warranty on products
VDC Poorten gives a 24 month warranty on products from delivery or collection day.
Customers are responsible for defects due to an incorrect connection, so consult the technician in advance!
Delivery.
VDC Poorten processes orders until 5.30 pm in the evening, orders before that are shipped the same day or in the morning the following day.
If a product is not in stock, it will be delivered to you within 7 working days.
Ordered wrong
You ordered wrong? contact us, in most cases you can exchange for a correct product, make an appointment beforehand!
Specially ordered parts such as motors from CAME or DEA cannot be returned.
Return
Shipments can be returned up to 14 days after arrival if they are damaged or work incorrectly, do you notice a deviation? let us know.
product damaged by the courier? do not accept the package!
Instruction manual
VDC Poorten specially makes a small manual in "people language" with certain orders, so that you can easily continue :-) !
Frequently Asked Questions
Quality
Quality material, selected by technicians.
guide
We guide you through the automation of your gate.
Success
Together we ensure success.